Shipping Policy

Effective Date: September 14, 2026

At Nylarah, we understand that receiving your order is an important part of your shopping experience. We partner with DHL to provide reliable delivery and shipment tracking for our customers.

Order Handling

Once your payment has been successfully confirmed, your order will be prepared for dispatch. Please allow 1–3 business days for order handling, quality checks, packaging, and shipment preparation.

Orders placed during weekends or public holidays may be processed on the following business day.

Shipping With DHL

After your order has been dispatched, it will be transferred to DHL for delivery. A tracking number will be provided when available, allowing you to follow your parcel throughout its journey.

DHL delivery services and transit times depend on the destination, selected service, shipment characteristics, and other circumstances. International deliveries may also require customs clearance, which can affect the overall delivery timeframe.

Tracking Information

Once tracking details are available, customers can use their DHL shipment or waybill number to check the current status of their order. DHL provides shipment tracking and delivery-status updates through its tracking services.

Please note that tracking information may take some time to appear after a parcel has been handed to the carrier.

Delivery Estimates

Delivery timeframes shown at checkout or communicated by Nylarah are estimates rather than guarantees. Delays may occur because of customs inspections, weather conditions, transportation disruptions, public holidays, operational backlogs, or other circumstances beyond our control. DHL also notes that transit estimates can exclude customs clearance time.

Accurate Delivery Details

Customers are responsible for entering a complete and correct delivery address during checkout.

If an incorrect or incomplete address is provided, this may result in delivery delays, additional charges, or the return of the parcel. Contact us as quickly as possible if you notice an address error after placing your order.

International Orders

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, brokerage charges, or similar fees are the responsibility of the recipient unless otherwise stated at checkout. Customs processing may also extend the delivery timeframe.

Delayed or Missing Shipments

If your parcel appears to be delayed, please review the latest DHL tracking information first.

If your order has exceeded the expected delivery timeframe or the tracking information indicates an issue, contact us and provide your order number and tracking details. We will work with you to help determine the next appropriate steps.

Damaged Packages

If your parcel arrives with visible damage, please retain the packaging and contact Nylarah promptly. Where possible, take photographs of the package and its contents to assist with investigating the issue.

Contact Us

For shipping questions, delivery concerns, or order assistance, please contact:

Nylarah
Company: CRAPPER & HAIGH LIMITED
Address: 9–11 Figtree Lane, Sheffield, S1 2DJ, United Kingdom
Company Number: 09290571
Email: admin@Nylarah.com

We appreciate your trust in Nylarah and aim to make every delivery as smooth and convenient as possible.